Position: Customer Service Representative
Brooklyn, NY
4 days / week (Monday - Thursday)
$22 - 27 / hour based on experience
Join a mission-driven veterinary team helping pets in need at our brand new spay neuter and wellness clinic in the heart of Brooklyn!
50% of pet-owning households can no longer afford a basic vet visit - you will help tackle this problem directly by providing affordable pet care to more families and rescuers.
Focus on people and their pets.
You chose this calling to help animals and the people who love them. We will offer affordable spay neuter and wellness/preventative services for both cats and dogs on a sliding scale.
Be part of a mission-driven team where you are supported.
Join a growing team of passionate professionals where your input matters. Flatbush Veterinary Clinic is designed and built from scratch so that you can focus on delivering high quality services.
Make a real difference - and still enjoy work/life balance.
Yes, you can have both! Enjoy a Monday - Thursday schedule with plenty of time off to recharge.
Job Description : Customer Service Representative
Job Summary
We are looking for a Customer Service Representative (CSR) who wants to join the Flatbush Cats team in our brand new clinic opening in early 2023. As the CSR you will be greeting clients upon arrival and will guide them and their animal(s) through their experience each day. Responsibilities include checking in and checking out each client for their appointments, responding to appointment inquiries, managing financial transactions, and ensuring clients have the best experience possible.
What You’ll Be Working On
The CSR position will support several key components of the clinic such as:
Respond to client inquiries and questions (phone, email, in person)
Support with check in/check out process
Handle all end of service payments and transactions
Schedule and confirm appointments
Maintain organized and correct patient files
Guide owners and their animals to proper exam rooms
Answer questions regarding service offerings
Other duties as assigned
Qualifications
Passion for the clinic’s mission and vision
Create a warm and welcoming environment for all clients
Communicate with clients in a respectful, nonjudgmental way
Passionate about working with people and animals
Provide outstanding customer service
Greet clients, explain all service offerings, finalize intake forms, and guide clients throughout their visit
Utilize positive language and excellent communication skills
Incredibly organized and detail oriented
High comfort level around both cats and dogs
Flexible and willing to learn as the clinic changes and grows throughout the first few months of opening
Proficient with computers, able to learn required software programs quickly
Team player who is excited to work with a small group of passionate individuals
Strong commitment to ethics and integrity
Spanish fluency preferred
Physical Requirements
Must be able to work standing or sitting for 8 or more hours
Must be able to lift and carry up to 50 pounds repeatedly throughout the day with help
Must be able to bend and kneel repeatedly
Education/Certifications
High school or equivalent preferred, but not required
Experience with organization and administrative work preferred, but not required
Schedule
4 days / week (Monday - Thursday)
Location
1460 Flatbush Avenue, Brooklyn, NY 11210
In addition to being on the forefront of an exciting and meaningful new initiative, we offer:
Competitive salary - $22 - 27 / hour based on experience
Rewarding work/life balance
Generous PTO + holidays
Medical, Dental, Vision
401K
We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.